Wholesale Terms: Roof Top Tent Purchasing – Yohokamper Rooftop Tent

Terms and Conditions

1. Where to find information about us and our products

You can find everything you need to know about us, Hangzhou Shihao Industrial Co., Ltd., operating under the brand Yohokamper, and our products on our website, before you order. We also confirm the key information to you in writing after you order by email.

Hangzhou Shihao Industrial Co., Ltd. has its registered office at Rooms 209 and 211, No. 4, Shanxian Road, Gongshu District, Hangzhou, Zhejiang 310000, People's Republic of China.

 

2. Contract Formation and Acceptance of Orders

We contact you via email to confirm we've received your order. Our acceptance of your wholesale order occurs upon the issuance of a formal Order Confirmation or Pro Forma Invoice, which shall include the agreed-upon Incoterms® 2020 rule governing the transaction. No contract for the sale of goods exists until acceptance.

Please visit our Shipping and Returns page for further information about delivery of your order and estimated shipping times.

 

3. Order Rejection and Cancellation

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because the product was mispriced by us, or due to a failure in your credit check. When this happens, we let you know as soon as possible and refund any sums you have paid. Once an order is accepted, it may not be cancelled by the Buyer except with our explicit written agreement and on terms that indemnify us against all losses, including loss of profit.

 

4. Payment Terms

All payments shall be made in [Specify Currency, e.g., USD or GBP] unless otherwise agreed in writing. Payment is due in accordance with the terms specified on the Order Confirmation or Pro Forma Invoice. Common payment methods for wholesale transactions include:

  • Pro Forma Invoice (PI): Required for all new accounts or custom orders.

  • Telegraphic Transfer (T/T): Direct bank transfer is the standard method.

  • Letter of Credit (L/C): Available subject to prior approval for large or frequent orders.

Goods will not be released for shipment until we have received payment in full, or, if explicitly agreed in writing, until the terms of credit (L/C or other terms) have been satisfied. Title to the products shall pass to the Buyer only upon receipt of payment in full.

 

5. Transfer of Risk, Delivery, and Import Responsibilities (Incoterms)

The handling, delivery, and transfer of risk for the products will be governed entirely by the Incoterms® 2020 rule specified on the Order Confirmation. This rule defines:

  • The point of delivery (where seller fulfills its obligation).

  • When risk of loss or damage transfers from us (the Seller) to you (the Buyer).

  • Which party is responsible for specific costs, including freight, insurance, and duties.

Unless the agreed Incoterm is DDP (Delivered Duty Paid), the Buyer is solely responsible for all import duties, taxes (including VAT/GST), customs clearance fees, tariffs, and any other charges levied by the importing country's authorities. All quoted prices are EX WORKS (EXW) or FOB unless otherwise confirmed in writing, and are therefore exclusive of all export/import-related fees and shipping costs.

 

6. Force Majeure (Delays Outside Our Control)

If our supply of your product is delayed or prevented by an event outside our control (a Force Majeure Event), we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay. If the delay is likely to be substantial, you may contact our Customer Service Team to end the contract and receive a refund for any products you have paid for, but not received. We shall have no liability for any consequential losses incurred by the Buyer due to such delay.

 

7. Product Variation and Specification

A product's true colour may not exactly match that shown on your device or in our marketing, or its packaging may be slightly different. We reserve the right to make changes to the product specification required to conform with any applicable statutory or EU requirements or which do not materially affect their quality or performance.

 

8. Safety Guidelines and Installation

By placing your order, you agree to ensure that your personnel and/or customers follow our Yohokamper Safety Guidelines and Safety and Fitting Instructions when installing and using your Yohokamper product. You will be sent a copy of these after you place your order.

 

9. Defective or Incorrect Products

If you believe there is something wrong with your product, you must contact our Customer Service Team immediately and in any event within 7 days of delivery. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Please refer to our Warranty Policy for more information.

  • Inspection and Reporting: You must inspect the products immediately upon receipt. Failure to notify us of any non-conformance, damage, or shortage within 7 days of delivery shall constitute your acceptance of the products as delivered.

  • Return Conditions: Returns are only accepted for products that are defective, non-conforming, or incorrect. Products returned must be unused, in their original packaging, and in a condition suitable for resale, unless they are defective.

 

10. Limitation of Liability (B2B)

We're responsible for direct losses you suffer caused by us breaking this contract, subject to the limitations below. We are not responsible for losses that are:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it.

  • Caused by a delaying event outside our control. As long as we have taken the steps set out above in paragraph 6.

  • Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

  • Consequential Loss: We shall not be liable to you for any indirect or consequential loss or damage (including loss of profits, loss of business, or depletion of goodwill) which arise out of or in connection with the supply of the products.

  • Total Liability Cap: Our total liability to you for all claims arising out of or related to this contract shall be limited to 100% of the total price of the goods paid by you under the specific order in question.

 

11. Use of Personal Data

How we use any personal data relating to your business contact details is set out in our Privacy Notice.

 

12. Other important terms apply to our contract

  • Assignment: We can transfer our contract with you, so that a different organisation is responsible for supplying your product. You can only transfer your contract with us to someone else if we agree to this in writing.

  • Entire Agreement: This contract, along with any relevant Wholesale Agreement, constitutes the entire agreement between you and us, superseding any prior agreement, warranty, or representation.

  • Severance: If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

  • Waiver: We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

  • Governing Law and Jurisdiction: These terms are governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this contract.