Terms & Conditions

These Terms and Conditions govern the wholesale supply of products by Hangzhou Yoho Industrial Co., Ltd., operating under the brand Yohokamper. These terms are structured for B2B transactions and define the legal framework for order fulfillment, international logistics, and liability.

1. Corporate Information and Product Scope

Detailed information regarding our business operations and product specifications is available on our official website prior to order placement. Hangzhou Yoho Industrial Co., Ltd. maintains its registered office in Hangzhou, Zhejiang, People’s Republic of China. Following the placement of a wholesale order, key transaction details are confirmed in writing via email.

2. Order Acceptance and Contract Formation

• Confirmation Process: We will issue an email to acknowledge receipt of your order.
• Binding Contract: A formal contract is established only upon the issuance of an Order Confirmation or Pro Forma Invoice (PI).
• Logistics Framework: Every contract is governed by the specific Incoterms® 2020 rule agreed upon during the transaction.

3. Order Rejection and Cancellation Policies

We reserve the right to reject orders due to stock unavailability, pricing errors, or unsatisfactory credit checks. In such instances, we will notify the Buyer and issue a refund for any sums paid.

4. Financial Terms and Payment Procedures

• Currency: All payments must be settled in the specified currency (e.g., USD or GBP) as defined in the Pro Forma Invoice.
• Standard Methods: Wholesale transactions typically utilize Telegraphic Transfer (T/T) or Letter of Credit (L/C), the latter being subject to prior approval.
• Release of Goods: Products will not be released for shipment until payment is received in full.
• Title Transfer: Ownership of the goods passes to the Buyer only upon receipt of full payment.

5. Logistics, Risk Transfer, and Incoterms

The delivery and transfer of risk are governed by the Incoterms® 2020 rule specified in the Order Confirmation.

• Risk Transfer: The specified rule defines exactly when the risk of loss or damage transfers from the Seller to the Buyer.
• Import Responsibilities: Unless the agreed term is DDP (Delivered Duty Paid), the Buyer is responsible for all import duties, taxes, customs fees, and tariffs.
• Default Quotes: Quoted prices are generally EX WORKS (EXW) or FOB unless otherwise confirmed in writing.

6. Force Majeure and External Delays

We are not liable for delays or failures in performance caused by events outside our control (Force Majeure). We will contact you as soon as possible to mitigate such delays. If a delay becomes substantial, the Buyer may terminate the contract and receive a refund for products paid for but not received.

7. Product Specifications and Safety

• Variations: We reserve the right to adjust product specifications to meet statutory or EU requirements, provided quality is not materially affected. Minor color variations may occur between digital marketing and the physical product.
• Safety Compliance: By ordering, you agree to ensure that all personnel and customers adhere to the Yohokamper Safety Guidelines and fitting instructions provided after the order.

8. Inspection, Defects, and Warranty

• Inspection Window: Buyers must inspect products immediately upon receipt.
• Reporting: Any damage, shortage, or non-conformance must be reported to our Customer Service Team within 7 days of delivery. Failure to report within this window constitutes acceptance of the products.
• Returns: Returns are only permitted for defective or incorrect products and must be in original packaging and suitable for resale.

9. Limitation of Liability (B2B)

10. Final Legal Provisions

• Governing Law: These terms are governed by English law, and disputes will be settled exclusively in the courts of England and Wales.
• Entire Agreement: This contract supersedes all prior agreements or representations.
• Severance: If any term is found unlawful, the remaining terms remain in effect.