Knowledge Base
FAQ & Support
Technical answers and partnership details for dealers.
factory
1. Manufacturing & Identity
Is Yohokamper a direct manufacturer or a trading company? expand_more
Yohokamper is a premier manufacturing authority and wholesale supplier based in Hangzhou, China, operating under Yoho(Hangzhou) Industrial Co., Ltd.. We operate our own production lines for the SY-series Hard Shell RTTs and Awnings, providing factory-direct scalability without middleman markups.
What is the core philosophy of the Yohokamper brand? expand_more
Our business is built on Direct-Market Supply, focusing on industrial precision and eliminating trading intermediaries to deliver factory-direct hardware to our partners.
Where are your rooftop tents and awnings engineered? expand_more
All SY-series products are engineered and assembled at our centralized production facility in Hangzhou, utilizing advanced industrial supply chains.
What is the annual production capacity of your facility? expand_more
We maintain the industrial infrastructure to produce over 5,000 units annually, ensuring stability for national-scale distributors.
Does Yohokamper operate local logistics hubs in the US or EU? expand_more
To ensure the most competitive factory-direct pricing, we do not operate regional hubs and ship all bulk orders directly from Hangzhou.
Can authorized dealers visit the Hangzhou manufacturing hub? expand_more
Yes, we welcome our high-volume partners to visit our facility for on-site quality inspections and technical briefings.
What are your primary business operation hours? expand_more
Our team operates on China Standard Time (CST), prioritizing rapid response and technical coordination for our global B2B network.
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2. Technical Product Specialization
What aluminum grade is used for the SY-series hard shells? expand_more
We exclusively utilize 6063 aircraft-grade aluminum alloy for all tent shells and awning frames for superior strength and corrosion resistance.
What is the specific fabric density for your standard tents? expand_more
Our industrial standard is 280G Poly-Cotton Grid fabric with a PU coating rated at 3000mm+.
How does the SY-06 series achieve its ultra-slim profile? expand_more
The SY-06 is engineered with a total shell thickness of just 8cm, prioritizing high-speed aerodynamics and fuel efficiency.
What makes the 270° awnings (SY-03 to SY-05) industrially durable? expand_more
Our awnings feature reinforced aluminum knuckles and high-index UV-resistant canvas designed for solo operation in under 60 seconds.
Are your gas struts replaceable for long-term maintenance? expand_more
Yes, we use industrial-grade hydraulic gas struts that are designed for longevity and easy replacement by authorized dealer technicians.
What is the waterproof rating of the SY-series textiles? expand_more
Every textile component features a hydrostatic head rating of 3000mm to 5000mm, with all internal seams heat-taped for moisture protection.
Are the mounting systems compatible with all 4×4 vehicles? expand_more
Our hardware utilizes a universal industrial-grade mounting track system compatible with most professional-rated roof racks and crossbars.
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3. Wholesale & Order Mechanics
What is the Minimum Order Quantity (MOQ) for a wholesale order? expand_more
Our standard wholesale MOQ starts at 10 units for mixed SY-series rooftop tent models.
Can I mix rooftop tents and awnings in the same order? expand_more
Yes, we allow partners to mix various models and accessories to maintain a diverse and balanced regional inventory.
Does Yohokamper offer drop-shipping services? expand_more
No, to protect the business interests and margins of our stocking dealers, we strictly do not offer drop-shipping.
What are the primary payment methods for bulk transactions? expand_more
Standard methods include Telegraphic Transfer (T/T) and, subject to approval, Letter of Credit (L/C) for high-volume accounts.
How do I obtain current wholesale pricing for the SY-series? expand_more
Wholesale price lists are released to qualified partners following the successful review of a Dealer Application.
Is a deposit required to initiate the production cycle? expand_more
Yes, production begins upon receipt of a deposit as specified in your Pro Forma Invoice (PI).
In what currency are wholesale transactions settled? expand_more
All payments are typically settled in USD or GBP unless otherwise confirmed in writing by our finance department.
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4. OEM & Private Label Services
Can I customize the aluminum shell color for my brand? expand_more
Yes, we offer custom powder-coating and RAL color selection for our aircraft-grade aluminum shells.
Is it possible to apply my own logo to the products? expand_more
We provide high-precision UV logo printing directly on the tent body, awning canvas, and hardware components.
Can I specify a different fabric weight for a private label run? expand_more
Yes, we offer customization of fabric densities ranging from our standard 280G up to 320G Poly-Cotton Grid.
Do you offer custom branded retail packaging? expand_more
We design and produce heavy-duty, branded packaging that includes your specific graphics and technical data.
Can I customize internal hardware like zippers and labels? expand_more
Absolutely, we offer options for custom-branded zippers, internal labels, and metal nameplates on the external shell.
What is the lead time for a highly customized OEM order? expand_more
Production for OEM projects typically ranges from 35 to 45 days, depending on the level of technical customization.
Do you provide engineering support for custom product variations? expand_more
Yes, our Hangzhou engineering team collaborates directly with partners to define and execute specialized technical specifications.
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5. Global Logistics & DDP Fulfillment
What exactly does your DDP (Delivered Duty Paid) service cover? expand_more
Our DDP service manages the entire chain: ocean freight, customs brokerage, and the pre-payment of all import duties and taxes.
Which shipping ports does Yohokamper primarily utilize? expand_more
We coordinate all loading and export documentation through the major regional hubs of Ningbo and Shanghai.
How long is the standard production cycle for a 40HQ container? expand_more
Standard production for bulk container-load orders is typically 25 to 35 days from deposit confirmation.
What is the estimated ocean transit time for international delivery? expand_more
Ocean transit generally ranges between 30 and 60 days, depending on your specific destination port.
How far in advance should I forecast my inventory requirements? expand_more
We recommend that partners forecast inventory 3 months in advance to account for production and transit cycles.
Who is responsible for duties on FOB (Free on Board) orders? expand_more
Under FOB terms, the Buyer is responsible for the ocean freight, customs clearance, and all associated import duties and taxes.
How do you protect oversized freight during long-duration transit? expand_more
Every unit is secured in heavy-duty, double-wall corrugated cartons with reinforced internal corner protection.
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6. Quality Control & Dealer Support
What is the standard warranty period for SY-series products? expand_more
Every Yohokamper unit is covered by a 1-Year Limited Manufacturer’s Warranty against production defects.
What does your “Pre-Shipment Inspection (PSI)” involve? expand_more
Our PSI protocol includes mandatory hydrostatic head testing and dynamic load simulations on random unit samples.
How long is every tent deployed for testing before crating? expand_more
Every individual tent undergoes a mandatory 24-hour final deployment check to verify structural stability and gas strut tension.
How are international warranty claims resolved? expand_more
We utilize a “Parts & Credit” system, shipping replacement components via Air Express (DHL/FedEx) for urgent technical repairs.
Do you provide spare parts with every bulk container order? expand_more
Yes, we include a percentage of free wear-and-tear parts (e.g., gas struts, mounting kits) with every container to support immediate local service.
How do I access technical assets for marketing? expand_more
Authorized dealers gain access to our Technical Asset Vault, containing high-resolution imagery, installation guides, and spec sheets.
What happens in the event of a non-repairable manufacturing defect? expand_more
For non-repairable faults, we issue credit memos or provide replacement units in your next container-load order.
Still have questions?
Contact our technical sales team for a detailed consultation.
Contact Support